Contact Centers

A Leading Contact Center and Business Service Center Destination

Why Georgia for Contact Centers

Abundant talent
Moderate wages
Prominent headquarters base
Distinction for work ethic
Certified Customer Service Specialist Program (CCSS) available at technical colleges across the state

Unisys Success Story

325

Contact Center Locations

GPC ED Industry Database, 2024

181,000

Contact Center-Related Occupations

Lightcast, 2024.3Q

#5

Contact Center Job Market

Lightcast, 2024.3Q

Top Employers

Georgia's full contact centers support a variety of industries that are located throughout the state.

State Farm Insurance: Atlanta, 7,200 employees
VXI Global Solutions: Morrow, 1,200 employees
IBM Corp.: Smyrna, 900 employees
T-Mobile USA: Augusta, 850 employees
T-Mobile Call Center: Atlanta, 850 employees
E*TRADE Financial Corp. Call Center: Alpharetta, 800 employees
Kaiser Permanente: Duluth, 800 employees

#4

State for Contact Center Job Growth

(2024 - 29) Lightcast 2024.3Q

430

Customer Service Certifications in 2023

Lightcast 2024.3Q

$21.78

Average Hourly Earnings

Lightcast 2024.3Q

Quality Talent for Less

Georgia is known for its high-quality affordable workforce. Wage rates in the state typically fall below the national average. The state’s contact center occupational wages are no exception.

Projected growth of 8% in contact center occupations over the next decade compared to 4% nationally
Average hourly earnings of $21.78 compared to $23.37 nationally

Contact Centers Publication

Contact Centers

Why Georgia for Contact Centers

Georgia Leads

325

181,000

#5

Top Employers

Workforce

#4

430

$21.78

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Quality Talent for Less

Contact Centers Publication

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