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Contact Centers

A Leading Contact Center and Business Service Center Destination

Why Georgia for Contact Centers

  • Abundant talent
  • Moderate wages
  • Prominent headquarters base
  • Distinction for work ethic
  • Certified Customer Service Specialist Program (CCSS) available at technical colleges across the state

Answering Service Expansion Bringing 100 Jobs to Gwinnett County

“Our outsourced communications business is growing, and we are looking forward to having new offices which can accommodate a growing team to manage our call answering and live chat on behalf of thousands of businesses.”

Joanna Swash, CEO, Moneypenny

Source: "Answering service expansion bringing 100 jobs to Duluth," AJC, 9.9.2020

Georgia Leads

322

Contact Center Locations

GPC C&ED Industry Database, 2021

154,000

Contact Center-Related Occupations

EMSI, 2021.Q4

#8

Contact Center Job Market

EMSI, 2021.Q4

Top Employers

Georgia's full contact centers support a variety of industries and are located throughout the state.

  • State Farm Insurance: Atlanta, 5,000 employees
  • Internal Revenue Service Center: Chamblee, 4,311 employees
  • Chime Solutions: Morrow, 1,200 employees
  • IBM Corp.: Smyrna, 900 employees
  • T-Mobile USA: Augusta, 850 employees
  • T-Mobile Call Center: Atlanta, 850 employees
  • E*TRADE Financial Corp. Call Center: Alpharetta, 800 employees

Workforce

3,500

Jobs from New Locations & Expansion

Georgia Power C&ED Industry Database, 2021

612

Customer Service Certifications in 2020

EMSI, 2021.Q4

$18.49

Median Hourly Earnings

EMSI, 2021.Q4

Explore Your Workforce

Discover your community's readiness for contact centers by exploring existing industry-related talent close to home.

Quality Talent for Less

Georgia is known for its high-quality affordable workforce. Wage rates in the state typically fall below the national average. The state’s contact center occupational wages are no exception.

  • Projected growth of 3% in contact center occupations over the next decade compared to 1% nationally
  • Median hourly earnings of $18.49 compared to $18.64 nationally

Contact Centers Publication

Contact Centers 2021