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Contact Centers

A Leading Contact Center and Business Service Center Destination

Why Georgia for Contact Centers

  • Abundant talent
  • Moderate wages
  • Prominent headquarters base
  • Distinction for work ethic
  • Certified Customer Service Specialist Program (CCSS) available at technical colleges across the state

Customer Experience Firm TTEC Brings Up to 500 Jobs to Gwinnett

“Atlanta provided an excellent market opportunity to create a new Humanify Customer Engagement Center, given its outstanding labor force.”

Martin DeGhetto, Chief Operating Officer, TTEC Source: “Customer experience firm TTEC bringing up to 500 jobs to Duluth area,” Gwinnett Daily Post, 6.27.2018

Georgia Leads

335

Contact Center Locations

Georgia Power C&ED Industry Database, 2019

158,000

Contact Center-Related Occupations

EMSI, 2019.Q4

#8

Contact Center Job Market

EMSI, 2019.Q4

Top Employers

Georgia's full contact centers support a variety of industries and are located throughout the state.

  • Internal Revenue Service Center: Chamblee, 4,311 employees
  • State Farm Insurance: Atlanta, 2,000 employees
  • Assurant Service Center: Duluth, 950 employees
  • Chime Solutions: Morrow, 950 employees
  • T-Mobile USA: Augusta, 870 employees
  • Sprint Corp. Call Center: Atlanta, 850 employees
  • E*TRADE Financial Corp. Call Center: Alpharetta, 800 employees

Workforce

6,300

Jobs from New Locations & Expansion

Georgia Power C&ED Industry Database, 2019

583

Customer Service Certifications in 2018

EMSI, 2019.Q4

$19.47

Median Hourly Earnings

EMSI, 2019.Q4

Quality Talent for Less

Georgia is known for its high-quality affordable workforce. Wage rates in the state typically fall below the national average. The state’s contact center occupational wages are no exception.

  • Projected growth of 9% in contact center occupations over the next decade compared to 8% nationally
  • Median hourly earnings of $19.50 compared to $19.71 nationally

Contact Centers Publication

Contact Centers 2019