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Contact Centers

A Leading Contact Center and Business Service Center Destination

Why Georgia for Contact Centers

  • Abundant talent
  • Moderate wages
  • Prominent headquarters base
  • Distinction for work ethic
  • Certified Customer Service Specialist Program (CCSS) available at technical colleges across the state
Unisys Success Story

Georgia Leads

325

Contact Center Locations

GPC ED Industry Database, 2024

181,000

Contact Center-Related Occupations

Lightcast, 2024.3Q

#5

Contact Center Job Market

Lightcast, 2024.3Q

Top Employers

Georgia's full contact centers support a variety of industries that are located throughout the state.

  • State Farm Insurance: Atlanta, 7,200 employees
  • VXI Global Solutions: Morrow, 1,200 employees
  • IBM Corp.: Smyrna, 900 employees
  • T-Mobile USA: Augusta, 850 employees
  • T-Mobile Call Center: Atlanta, 850 employees
  • E*TRADE Financial Corp. Call Center: Alpharetta, 800 employees
  • Kaiser Permanente: Duluth, 800 employees

Workforce

About Talent

#4

State for Contact Center Job Growth

(2024 - 29) Lightcast 2024.3Q

430

Customer Service Certifications in 2023

Lightcast 2024.3Q

$21.78

Average Hourly Earnings

Lightcast 2024.3Q

Explore Your Workforce

Discover your community's readiness for contact centers by exploring existing industry-related talent close to home.

Local Talent

Quality Talent for Less

Georgia is known for its high-quality affordable workforce. Wage rates in the state typically fall below the national average. The state’s contact center occupational wages are no exception.

  • Projected growth of 8% in contact center occupations over the next decade compared to 4% nationally
  • Average hourly earnings of $21.78 compared to $23.37 nationally

Contact Centers Publication

Contact Centers Publication

Infrastructure

Reach the Global Economy from Your Front Door

Innovation

Innovation Means Collaboration in Georgia

Business Climate

Lower Costs Give You A Competitive Edge