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Contact Centers

A Leading Contact Center and Business Service Center Destination

Why Georgia for Contact Centers

  • Abundant talent
  • Moderate wages
  • Prominent headquarters base
  • Distinction for work ethic
  • Certified Customer Service Specialist Program (CCSS) available at technical colleges across the state

Carvana Expansion Bringing 3,500 Contact Center Jobs to Atlanta

"Atlanta was the first market where we sold 1,000 cars in one month and is still our largest, even though we’ve sold more than one million vehicles to date. Now more than ever, we remain committed to our continued expansion within the region.”

Ernie Garcia, Founder and CEO, Carvana

Source: "Kemp Applauds Carvana for Expanding Georgia Presence to Create Up To 3,500 Jobs," Georgia Department of Economic Development Press Relase, 2.22.2022

Georgia Leads


Contact Center Locations

GPC C&ED Industry Database, 2022


Contact Center-Related Occupations

Lightcast, 2022.4Q


Contact Center Job Market

Lightcast, 2022.4Q

Top Employers

Georgia's full contact centers support a variety of industries and are located throughout the state.

  • State Farm Insurance: Atlanta, 6,000 employees
  • Internal Revenue Service Center: Chamblee, 4,311 employees
  • Chime Solutions: Morrow, 1,200 employees
  • IBM Corp.: Smyrna, 900 employees
  • T-Mobile USA: Augusta, 850 employees
  • T-Mobile Call Center: Atlanta, 850 employees
  • E*TRADE Financial Corp. Call Center: Alpharetta, 800 employees



Jobs from New Locations & Expansion

Georgia Power C&ED Industry Database, 2022


Customer Service Certifications in 2021

Lightcast 2022.4Q


Average Hourly Earnings

Lightcast 2022.4Q

Explore Your Workforce

Discover your community's readiness for contact centers by exploring existing industry-related talent close to home.

Quality Talent for Less

Georgia is known for its high-quality affordable workforce. Wage rates in the state typically fall below the national average. The state’s contact center occupational wages are no exception.

  • Projected growth of 8% in contact center occupations over the next decade compared to 3% nationally
  • Average hourly earnings of $19.44 compared to $20.97 nationally

Contact Centers Publication

Contact Centers Publication